Software Production Management

As part of a meet-us-now-face-2-face Colombian fever / frenzy, there is another initiative around charity! -charity: water Few months after the Facebook events fever now we are facing the Twitter invitations frenzy. However I spent few lines commenting about Twestival Bogota, because it deserves it. BTW: I will not assist due to previous personal engagements.

Any who wants additional information feel free to visit the Twestival site.

Con el motivo de la VII Jornada de Gerencia de Proyectos, se presenta la VII Encuesta de Gerencia. Los interesados pueden en responderla aquí.

Self-organization is a process of attraction and repulsion in which the internal organization of a system, normally an open system, increases in complexity without being guided or managed by an outside source. Wikipedia

Self-organized teams can be identified by some simple rules -I didn’t think about it until I heard Esther Derby @Project Shrink- that I would try to explain as maturity levels.

• Stage One: Managing and monitoring their own work performance. They assess the complexity of the tasks and the skills required to validate and assign the work in an effective manner. Then they also monitor the progress and performance.
• Stage Two: Cross training. Team is able to identify its weaknesses and bottleneck and plan a training to transfer knowledge and skills across the team members.
• Stage Three: Hiring and Firing. This one is, one of the most difficult levels to achieve due to the ability of the team to manage/control their own cost and budget. Most of the teams do not have even knowledge about the assigned budget, the project expected profitability or even to handle overhead. This is because small teams are most of the cases self-organized and probably do not have other knowledge than its production skills -production means skills required to do the job. At this level, the whole team is able to participate during a new team member hiring process or even to decide -on a performance basis- who should leave the team.

Self-organized doesn’t mean at all “unmanaged” team, it probably means that team is a mature enough to execute few of the manager tasks -but not all of them. Even inside self-organized teams is possible to find a leader or somebody that gives directions to the team -because the team is designated to do something that for sure somebody is requesting somewhere. So, yes, self-organized also have to follow directions (client or top-management). So there is room for Project Managers. However it is complicated to find the balance between what has to be done and what has to be delegated by the PM without negatively affecting the performance. Team is mature enough to be empowered but, I believe, if there is nothing to be managed then it is probably because it is not a self-organized team, it is because it is probably a spin-off.

It depends on the project manager culture and his/her personal strategy of management implementation -could be based on trust, or performance control, or micromanagement, because not all of the PM out there will have the aptitude to handle self-organized teams. And by the way, not all the skilled workers will fit in a team of this nature, some people is great following instructions, other people would be more productive if they are empowered to take some decisions.

I will do my best trying to include few tips on how to build and success with virtual teams. They have become very popular and now have a lot of acceptance as part of product research and development projects. However virtual teams could  be used in several projects in an cost efficient way. There are a couple of things that you have to know or ensure before you try to start your project with a virtual team -based on Jessica Lipnack video chat @Project Shrink.

The team should feel that they are doing something useful. That their work is needed and also appreciated by the team and the project itself. They should feel their value. Also,they should be happier doing their work in that way (as part of a virtual team) than doing it in another way. Remember, you need a team that feels comfortable doing their work, and comfortable about how the perform or execute their work.

On any project, and even more on those that depends on specific people knowledge -like research, product development and software development- communication is the key. When you have a few genius working for you, you must ensure that they can share and transfer their knowledge properly during meetings and reports (that should be a few and not a lot). So the magic key to success in any project is communication, communication and more communication -please, it doesn’t mean a lot of meetings or a lot of reports. It means effective communication.

How to achieve an effective communication? It’s really easy these days and that’s why (probably) virtual teams are working better now -i.e. faster and cheaper. Technology is critical. Technology means cheap communication channels with video or audio, and also cheap shared spaces for files, documents and products. The use of online collaboration tools,  organized reporting structure (i.e. status meetings, daily status reports or weekly checkpoints), well supported audio and video conference infrastructure, and of course a good plan (not a complete plan, but a good plan that could be adapted easily) will increase dramatically the chance to succeed.

By achieving a good communication infrastructure, team will focus on the work they have to do instead of logistics. And now, the only thing you have to do, as manager is to understand and validate that you are part of a virtual team too. Obviously as PM you will feel the necessity of full control, however mature teams -and mature team members of course- will handle it in a better way -remember, they feel part of a team and also they like to be part of one.

Inside big corporations, most of the people work at their desk without ever having met their big boss, however, they receive mails from them all the time. You got emails from people you may not know in real, but you work with them or for them. Got the point?

Virtual teams aren’t new at all. But with technology, now PMs can ping them everywhere, all the time -everything is about perception and how you name the things

Finally, it was officially announced: The 7th version of the Conference on IT Project Management will be in Bogotá (Col) from March 12 to March 13, 2009. I’m pretty excited about this event. I haven’t been notified about when should I give my presentation, so I still have a change to improve my slides. I will keep you posted on the agenda, and once I give my presentation I will share it -as usual.

More info about the conference you can get additional info @ ACIS site.