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	<title>Software Production Management &#187; criticism</title>
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	<description>project management &#38; software development &#38; personal stuff</description>
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		<title>When criticism becomes feedback</title>
		<link>http://www.simpleprojectz.com/2009/10/from_criticism_to_feedback/</link>
		<comments>http://www.simpleprojectz.com/2009/10/from_criticism_to_feedback/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 23:37:26 +0000</pubDate>
		<dc:creator>Alberto Dominguez, PMP</dc:creator>
				<category><![CDATA[Methods]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[criticism]]></category>
		<category><![CDATA[feedback]]></category>

		<guid isPermaLink="false">http://www.simpleprojectz.com/?p=488</guid>
		<description><![CDATA[It is curious how all of us take criticism in a bad way. Most of the times, and even more during hard times like this we live now, businesses and partners are criticize every second, like on how they address their customers needs, on how they handle the crisis, on how the company performs financially, [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/95257089@N00/1767258349/" target="_blank"><img class="alignleft size-full wp-image-490" title="YARGHHH!" src="http://www.simpleprojectz.com/wp-content/uploads/2009/10/scream.jpg" alt="YARGHHH!" width="160" height="240" /></a>It is curious how all of us take criticism in a bad way. Most of the times, and even more during hard times like this we live now, businesses and partners are criticize every second, like on how they address their customers needs, on how they handle the crisis, on how the company performs financially, on how we react to the situations, and even how senior management is affected -because sometimes senior management is not affected at all.</p>
<p>During hard times we, of course, feel additional pressure on every duty we have to accomplish, on both personal and professional fields. So it is not difficult to explode and to fail on our communication methods and/or messages. Express our disagreement as a criticism could not be the best way, but it is common and widely used one. The problem is that communication is always between at least two actors, sender and receiver (source and destination), and probably our criticism will affect others directly. However, a problem is always a source of opportunities. Receivers, those who got criticized, can get the very best of every criticism and evolve it into feedback. There is no criticism without foundation, even for those how want to emotionally affect others.</p>
<p>As project managers we need to be the example, we need to effectively communicate information to every relevant stakeholder but, something that is not fully promoted is that we also have to handle the inputs from a 2-way process. It is not about giving and giving, it is about receiving and processing too.</p>
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